At FilD’oro, customer satisfaction, quality, and trust are our top priorities. If you’re not fully satisfied with your purchase, we offer a clear and simple return & exchange policy.
Return/Exchange Conditions:
- Requests must be made within 7 days of receiving your order.
- Items must be unused, unwashed, and in original condition, with all tags and packaging intact.
- Sale and promotional items are not eligible for return or exchange.
- Only size exchanges are allowed – no cash refunds.
How to Request a Return or Exchange:
- Contact us on WhatsApp at 0 3000 111 973
- Email us at info@fildoro.com
- Include your order ID and a brief explanation of the issue.
- Our team will review your request and guide you through the process.
- Once approved, send the item back to the provided address. Upon receiving and inspecting the product, we will process your size exchange.
Shipping Charges:
- Return shipping charges are the customer’s responsibility.
- In case of a wrong or damaged item sent by FilD’oro, we will cover the return shipping costs.
Important Notes:
- Only items that meet our return policy criteria will be accepted.
- FilD’oro reserves the right to approve or reject any return or exchange request based on policy compliance.
FilD’oro – Where fashion, elegance, and trust go hand in hand.
Website: www.fildoro.com
WhatsApp: 0300 0111 973
Email: info@fildoro.com
